Updated May 2026 · Particularly relevant for BC and Alberta where both providers compete head-to-head.
Telus wins on speed, upload performance, and community satisfaction. Rogers wins on promotional pricing and slightly wider coverage in some BC markets post-Shaw. For most households in BC and Alberta, Telus PureFibre is the better long-term choice.
| Category | Rogers Ignite | Telus PureFibre |
|---|---|---|
| Network type | Cable (HFC); expanding fibre | Fibre to the home (FTTH) |
| Avg download speed | 260 Mbps | 450 Mbps |
| Avg upload speed | 24 Mbps | 440 Mbps |
| Entry plan price | ~$60/mo | ~$65/mo |
| Gigabit plan price | ~$90/mo (promo) | ~$95/mo |
| Primary coverage | BC, Alberta (ex-Shaw), Ontario | BC, Alberta (primary market) |
| Contract required | No | No |
| Community rating | 3.3 / 5 | 4.0 / 5 |
| Peak-hour congestion | Reported in dense urban areas | Rarely reported |
This is where Telus decisively wins. Telus PureFibre is the largest fibre-to-the-home network in western Canada, delivering symmetrical speeds — meaning your 1 Gbps plan gives you 1 Gbps both for downloads and uploads. Rogers, primarily running a cable network inherited from Shaw in BC and Alberta, delivers fast downloads but dramatically slower uploads.
In independent 2025 testing, Telus averaged 450 Mbps download and 440 Mbps upload. Rogers averaged 260 Mbps download and 24 Mbps upload in the same markets. If you upload anything regularly — video calls, backups, NAS syncing, security cameras pushing footage to the cloud — the gap is enormous.
Rogers tends to win on short-term promotional pricing. A Rogers Ignite 1 Gbps plan may be offered at $75/mo for the first year compared to Telus at $95/mo. However, after the promo period Rogers standard rates are often similar to or higher than Telus, so the long-term picture is roughly equal.
Telus has been gradually improving its pricing competitiveness in BC and Alberta. In April 2026 the CRTC finalized wholesale fibre access rates, which is expected to push all ISPs — including Telus — to offer more competitive pricing over the following 12–24 months.
Both providers draw criticism for customer support wait times. Telus receives more complaints in BC forums about billing errors and technician scheduling — a long-running issue despite service quality improving. Rogers (post-Shaw) is still working through integration issues in BC and Alberta, with some customers reporting service quality inconsistencies during the transition.